Refund Policy

General Policy

At Pipsphere Forex Academy, we strive to provide high-quality educational content and excellent customer service. Due to the nature of digital products and educational services, our refund policy is as follows:

Digital Courses

For individual course purchases:

• 14-Day Satisfaction Guarantee: You may request a refund within 14 days of purchase if you have not completed more than 20% of the course content.
• After 14 Days: No refunds will be issued after the 14-day period, regardless of course completion.
• Course Completion: If you have completed more than 20% of the course content, you are not eligible for a refund.

Membership Plans

For monthly and quarterly membership plans:

• Monthly Memberships: You may cancel at any time. No refunds for partial months. You will retain access until the end of your current billing period.
• Quarterly Memberships: You may cancel at any time. No refunds for partial quarters. You will retain access until the end of your current billing period.
• Annual Memberships: You may request a refund within 30 days of purchase. After 30 days, no refunds will be issued.

Cryptocurrency Payments

Due to the irreversible nature of cryptocurrency transactions:

• All crypto payments are final and non-refundable
• Refunds for crypto payments may be considered only in cases of proven technical error or service failure on our part
• Crypto refund requests are subject to additional verification and processing time

How to Request a Refund

To request a refund, please contact our support team at refunds@pipsphere.com with the following information:

• Your order number or transaction ID
• Email address associated with your account
• Reason for refund request
• Any relevant supporting documentation

Refund Processing

Refund processing details:

• Approved refunds are typically processed within 5-10 business days
• Refunds will be credited to the original payment method
• For crypto refunds, processing time may vary depending on network conditions
• You will receive a confirmation email when your refund is processed

Exceptions

Refunds may be denied in the following cases:

• Abuse of the refund policy (multiple refund requests)
• Violation of our Terms of Service
• Unauthorized account sharing or content distribution
• Course completion beyond the eligibility threshold

Course Access During Review

Your access to course content will continue during the refund review period. If your refund is approved, your access will be revoked within 24 hours of refund processing.